Understand the Problem and the User

Do you wonder why organizations seem to keep solving the same problems over and over again and hoping for a different result? This workshop introduces you to a new way of thinking that is built on human centered design (understanding the user not just the problem). Using empathy and building the muscle of creative confidence, each participant will gain insight and tools into a creative problem-solving approach.

Instructor

Instructor/Trainer

Dr. Jillian Gilbert

Dr. Gilbert holds a BA in Organizational Communication, an MA in Organizational Leadership from Azusa Pacific University and a Doctor of Strategic Leadership from Regent University. She specializes in organizational leadership and development, personal leadership development, innovation, and strategy. Additionally, Jillian is a Certified in Design Thinking from Hasso Plattner School of Design at Stanford, and a LEGO(R) SERIOUS PLAY(R) Certified Facilitator. She strives to help individuals find the link between theory and practice. Dr. Gilbert facilitates workshops designed to help individuals and teams better understand their leadership identity, the dynamic cross generational workforce, and Design Thinking. Her fifteen years of international experience is coupled with 20 years of higher education and nonprofit experience. Her published works center around leader/follower relationships, the cross generational workforce, and organizational renewal.

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